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Terms & Conditions

 

Product and Service Details

 

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.

Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.

The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first year manufacture's guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.

 

Ordering

 

Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirmation to you that we have despatched that product to you. That acceptance will be complete at the time we send the despatch confirmation email to you. Any products on the same order which we have not confirmed in a despatch confirmation email to have been despatched do not form part of that contract.

The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.

 

Payment

 

Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched then any charge for handling and/or delivery will also be refunded. Title in the goods held in stock by the company transfers to the customer once payment has been received in full. The goods will be labelled accordingly and delivered on an agreed date.

 

Fraud Protection

 

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

Personal Data

 

The personal information that Plushdeco collects from you is used to operate our business and improve our service to customers.


We use your data to fulfil your orders and to provide you with information about our products and services.

Please refer to our privacy policy for more information.

 

Returns

 

Please open and check your order within a reasonable time (usually 5 days) from receipt of goods and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

 

Unwanted Goods

 

If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days on 0(+44) 20 3286 4876 or email: info@plushdeco.co.uk


Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. Plushdeco retains the right to refuse a refund on any item not deemed resalable due to being used or damaged by return. Refunds will be issued in reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.

When you buy online you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within a reasonable time (usually 7 days of receiving it), we'll refund you for both the purchase price and the delivery charge (only for orders within United Kingdom). Please note that if you are only returning part of the order, then we will not repay any of the delivery charge.

We reserve the right to refuse a refund on any item if the above conditions have not been met.

 

Damaged or Faulty goods

 

If your purchase is faulty or damaged please contact us as soon as possible to arrange a replacement or repair.
If a repair is required this will be carried out within a reasonable time (usually within 28 days)
Refunds will be issued in reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

 

Guarantee

 

All products have a guarantee of 1 year from the date of receipt.